TERMS AND PRIVACY

Eton Vintners online

Eton Vintners is an online store and does not run in conjunction with offers and promotions offered in our shop at 31 St Leonard's Rd, Windsor. All orders are dispatched from our warehouse and some wines are not available at the shop.

Discounts

Eton Vintners offers a 10% discount on 12 bottles of non-discounted wine or more purchased on-line only. Please note this offer does not run in conjunction with wine offers, iconic wines, rare wines, pre-made mixed cases, fortified wines, large format, spirits and gifts purchased on-line.

Discounts are available on bulk orders of wines and gifts. For more information, please contact us on: 0333 567 9600 (UK Only) or +44 (0) 1753 790188 (Outside the UK) or email sales@etonvintners.com

The 'Sign up for 5% off your first order' offer applies only to non-discounted wines. Please note this offer does not run in conjunction with wine offers, iconic wines, rare wines, pre-made mixed cases, fortified wines, large format, spirits and gifts purchased on-line.

Payment

We accept payment by Visa, MasterCard and American Express as well as most debit cards.

• All payment details must be correct at the time of payment due to credit card company regulations.
• We do not accept payment by cheque.
• All goods must be made paid in full prior to delivery.
• Prices and Contents
• A full list of contents is shown on the website.

Vintage or product replacement

Eton Vintners reserves the right to substitute any item and guarantee that all replacements are of equal or greater value in the event of supply difficulties. In the event of a vintage change, Eton Vintners reserves the right to change to the next vintage and you will be informed prior to dispatch. Eton Vintners also reserves the right to change the vintage due to unforeseen unavailability for gift orders or where two vintages are cited the latter vintage will be dispatched.

All prices are in Sterling including VAT where applicable and duty charged at the rates prevailing at time of going of publication.

Cancellations, Returns and Refunds

For bespoke orders, customers wishing to cancel or alter orders can do so within 24 hours of the order being placed. Eton Vintners cannot accept cancellations after this period.

Customers wishing to cancel or alter online orders will be charged a 5% transaction fee.

Orders delivered may be cancelled by you and goods (in good condition and unopened) must either be returned to us or made available for collection within seven days.

All orders delivered overseas cannot be returned and refunded.

If we collect, a collection fee will be payable at £30.00 from Mainland UK.

If we are unable to accept returns due to the goods not being in good condition or have been opened and a re-delivery fee will also be payable.

Upon receipt and acceptance by us we will refund all payments (less any collection or delivery charges) within 30 days.

In the unlikely event due to unforeseen unavailability, Eton Vintners will undertake to replace these items with goods of an equal or greater value. If this is not feasible a full refund will be made. For wine orders all wines with multiple vintages Eton Vintners reserves the right to send only the vintage available. Customers who wish a certain vintage must contact sales before purchase is made. No refund will be made in the instance.

Freephone 0333 567 9600 (UK Only)
Or +44 (0) 1753 790188 (Outside the UK)
Or email sales@etonvintners.com

Eton Vintners will make sure that wines are delivered to you in the best possible condition. There is always an element of risk in the purchase of the older fine wines over 20 years as their condition is variable. Eton Vintners will not be held responsible for the state and condition of wines or whether the wine corresponds to the qualities which might be expected from its description.

In the unlikely event of wines or any other item being faulty and returned, in the shop we require an invoice or till receipt to consider a replacement. Goods must be then left for analysis. You will be contacted regarding a replacement at a later date by the management.

Online opened bottles must be retained and made available for collection or returned to the shop. Refunds will only be made on returned wines and only on the same debit/credit cards that were used originally for payment. Non returned wines will not be refunded.

Refunds will be made to the credit card used for the original purchase after deducting 5% of the invoice total to cover our costs, including charges by your credit card company. This does not affect your statutory rights.

All wines purchased on a sale or return basis, must be returned in complete sealed cases of 6 or 12 bottles. Unsealed and open cases; damaged cases, bottles, labels or capsules; chilled or not kept in an ambient temperature will not be accepted.

All credit notes and gift vouchers must be redeemed within 12 months. All damaged or lost credit notes and gift vouchers will not be refunded or replaced.

If you wish to return any wine or gift, please call on:

Freephone 0333 567 9600 (UK Only)
Or +44 (0) 1753 790188 (Outside the UK)
Or email sales@etonvintners.com to arrange collection.

Events

Under 2003 licensing laws the host (Eton Vintners) will provide a licence holder for any wine tasting/event held outside the premises.

All guests must be over 18 year's old.

The organiser must make sure that all guests behave accordingly at all times and the consumption of alcohol is kept to a responsible level during the wine tasting/event.

All damage and broken glasses will be charged for.

For all wine tastings/events hosted by Eton Vintners, the organiser reserves the right to cancel 7 days beforehand. In the event of cancellation after this period, the host charge of £200 plus any charges relating to printing tasting sheets and wine lists, and any bespoke wines ordered will be charged for.

A deposit is required before all wine tastings/events . All wine tastings/events vary and the number of guests that wish to attend. The total amount of bottles tasted will be confirmed at the end of the wine tasting/event and an invoice will be sent accordingly and must be paid within 7 days.

Advantage card

Advantage card discount exclusively for shop sales

Advantage cardholders receive a 10% discount on NON-DISCOUNTED SINGLE BOTTLES OF WINE ONLY

To benefit from the Advantage card discount present your card on only one occasion, giving your full name, email address. Then for all future purchases please only give your name to redeem your discount before each purchase.

PLEASE NOTE THAT THIS BENEFIT IS ONLY AVAILABLE FOR CARDHOLDERS AND IS NOT TRANSFERABLE TO 3RD PARTIES. ALL PAYMENTS MUST ONLY BE PAID BY THE CARDHOLDER.

YOU MUST BE OVER 18 YEAR'S OLD.

Items exempt from discount scheme - Pre-made cases of wine, boxed wines, wrapped wines, gift baskets, hampers, prestige wines, beers, cider, fortified wines and spirits; All wines stating non-discountable.

Loss or Damage

In the unfortunate event that a parcel is lost or damaged in transit, please contact us on:
Freephone 0333 567 9600 (UK Only)
Or +44 (0) 1753 790188 (Outside the UK)
Or email sales@etonvintners.com

All goods should be examined upon arrival. Otherwise, customers are requested to sign 'Not examined'. Any loss or damage must be reported within 24 hours.

Force Majeure
We shall not be liable for any failure to meet our obligations occasioned by circumstances beyond our reasonable control.

Perishable Goods
Please note that gift boxes containing perishable products should be unpacked upon receipt and refrigerated.

Licensing Act
Please note, by law, all alcohol and hampers containing alcohol are only available for order by customers who are aged 18 or over.

Privacy

New General Data Protection Regulation
Eton Vintners takes the privacy and protection of client information very seriously. On 25 May 2018, enhanced legislation, known as the General Data Protection Regulation, comes into effect which makes the processing of customer information more transparent, enhances customer rights and gives greater control over how client information is handled.

When you register or order on our website as well as in the shop your details will enable us to process and deliver your order. By registering your details on our website, you consent to Eton Vintners maintaining, recording, holding and using personal data we collect about you. This information may be used by Eton Vintners to send you with news of offers, wine tastings, events and new products which we feel will be of particular interest to you. Eton Vintners will not pass on your personal information to any third parties nor share your data with other organisations . All credit card transactions processed from this site use industry standard encryption and we do not retain or store your credit card details.

If you do not wish to receive further emails from us click "Unsubscribe" on any of our emails and we will remove you from our mailing list. Any questions relating to privacy matters please contact us by email on: sales@etonvintners.com or call us on 01753790188.

Terms and Conditions

These Terms and Conditions govern your use of Eton Vintners’ website (the "Site") and your relationship with Eton Fine Wines Ltd, company registration number 2190567, a registered company in England & Wales, VAT Number: GB 891946177 whose registered office address is at 31 St Leonard's Road, Windsor SL4 3BP (the "Company", "we" or "us").

Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Site. If you have any questions on the Terms and Conditions, please contact us at sales@etonvintners.com